Mospla FAQ —
All Your Questions Answered Here

on the login page Click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Once you verify with the OTP, you can set a new password. The whole process takes less than 3 minutes.

No. Mospla's policy allows only one account per person. If multiple accounts are detected, all of them will be suspended and balances may be forfeited. If you're having trouble with an existing account, please contact support directly.

Multiple failed login attempts may temporarily lock your account. Wait 30 minutes and try again, or verify your identity via live chat for immediate assistance. To avoid this in the future, keep the "Remember Me" option enabled.

You must be at least 18 years old to register and play on Mospla. Before withdrawing, you will need to confirm your age through the KYC process using a National ID card or passport. Underage users are strictly not permitted.

Mobile banking and bank transfers typically reflect in your balance within 1 to 5 minutes. During peak hours, it may take up to 15–20 minutes. If more than 30 minutes have passed, contact live chat with your transaction details.

For verified accounts, withdrawals are typically processed within 15 minutes to 24 hours. Your first withdrawal may take a little longer due to identity verification. Subsequent withdrawals are processed faster.

Mospla supports multiple payment methods including Mobile Banking, bank transfer, and e-wallets. To see the latest payment options, Deposit Page Visit now.

Mospla does not charge any deposit fees. However, your bank or mobile banking provider may apply transfer charges based on their own policies — this is outside Mospla's control.

A wagering requirement means how many times you need to play through a bonus before you can withdraw it. Example: a BDT 100 bonus with a 10x wagering requirement means you need to place BDT 1,000 worth of bets. The terms for each bonus are on the Promotions page Listed separately.

When someone registers using your referral link or code and makes their first deposit, you will receive a referral bonus. The bonus amount and terms may vary from time to time. For the latest details, Promotions Page See.

Your real balance is the amount you deposited yourself — it can be withdrawn at any time. Your bonus balance is a gift from Mospla — to withdraw it, you need to meet the specified wagering requirements.

Yes, active members may be eligible for weekly cashback offers. Cashback is generally credited as a portion of losses returned at a set time each week. Terms and rates on the Promotions page See.

Yes. In all Mospla games, RNG (Random Number Generator) technology is used, meaning every outcome is completely random and independent of previous results. No pattern or strategy can guarantee a specific outcome.

Live Casino games use video streaming, so a stable connection makes a real difference. A minimum 4G or solid WiFi connection ensures smooth gameplay. For slower connections, slots or Fish Game are relatively easier to play.

The policy varies by game. In most games, the session resumes once your connection is restored. However, in real-time games such as live betting, any bets placed before the disconnection remain valid. Contact support for more details.

KYC (Know Your Customer) verification serves two purposes: preventing underage gaming and protecting against fraud and money laundering. It also helps keep your account secure. Verification requires a valid National ID card or passport.

No Mospla representative will ever ask for your password. If anyone asks for your password or OTP, it is a scam. Contact Mospla support immediately via live chat and change your password right away.

Yes, the Mospla app supports all the features available on the website — deposits, withdrawals, all games, bonuses, and live chat. The app also offers push notifications, which are not available on the website.

On Android, go to Settings > Security > enable "Install from unknown sources". Older Android versions may have trouble installing APK files — make sure your phone runs Android 6.0 or above. If the issue persists, contact live chat with a screenshot.

No, it's not permanent — but you cannot return before the selected period ends. You can choose anywhere from 6 months to 5 years. During this time, no login, deposit, or gameplay is possible. Your account will be reactivated automatically once the period expires.

Reach out to Mospla support directly — they can help with self-exclusion, setting limits, or taking a break from your account. For professional help, consider speaking with a mental health specialist or a trusted family member. On the Responsible Gaming page, A detailed guide is available.