Mospla's Privacy Policy – Your data is completely safe with us

1. Introduction & Scope

This Privacy Policy applies to all mospla services, the website (mospla.net), and our mobile application. By using mospla, you agree to this policy.

We have written this policy in plain, easy-to-understand language for our users in Bangladesh. If you have any questions, feel free to ask our support team – they are happy to help.

As a responsible gaming platform, mospla places the protection of user data at the highest priority. Your privacy is considered in every decision we make.

2. What Data We Collect

Mospla collects two types of data – information you provide directly, and data collected automatically while you use our services.

3. How Data Is Collected

Data is collected in three main ways:

• Directly from you: During registration, KYC verification, support contact, and profile updates.
• Automatically: Via cookies, log files, and session tracking while using the site or app.
• From Third Parties: Required confirmation data from payment gateways and identity verification services.

4. Purpose of Data Use

Mospla uses your data for the following legitimate purposes:

• For account creation, verification, and management.
• To process deposits and withdrawals.
• To prevent fraud and money laundering.
• To personalize your gaming experience.
• To provide customer support and technical assistance.
• To inform you about relevant bonuses and promotions (based on your consent).
• To meet legal obligations and prepare reports for regulatory bodies.
• Responsible Gaming monitoring — to keep you safe.

We never sell your data to advertisers or send you irrelevant marketing messages.

5. Data Sharing Policy

Mospla never sells your personal data to third parties. However, in limited circumstances, certain information may be shared with trusted partners to deliver our services:

• Payment Processor: Financial information required to process transactions.
• Identity Verification Service: Identity information for the KYC process.
• Legal authorities: In cases of legal orders or regulatory obligations.
• Game providers: Only the minimum data necessary for game operation.

Every third-party partner is contractually bound to uphold mospla's privacy standards. We ensure your data remains protected with them as well.

6. Data Storage & Security

Mospla employs industry-leading technical and organizational measures to keep your data secure.

• All data is stored using AES-256 encryption.
• Server access is controlled through multi-factor authentication.
• Regular security audits and vulnerability assessments are conducted.
• Data backups are stored in a separate, secure location.
• In the event of a security breach, affected users will be notified within 72 hours.

7. Cookie Policy

The mospla website and app use cookies. Cookies are small data files stored in your browser or on your device.

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers your language and settings.
• Analytics Cookies: To understand site usage patterns — without collecting any personal information.

You can disable non-essential cookies from your browser settings. However, doing so may limit the functionality of certain features.

8. Your Rights

As a mospla user, you have the following rights over your own data:

To exercise any of these rights, contact our support team. We will process your request within 30 days.

9. Child Protection

Mospla strictly does not collect data from anyone under 18. Age is verified during the registration process.

• If any minor's data has been collected inadvertently, it will be deleted immediately upon notification.
• Parents or guardians may request the closure of any account created in a minor's name.

10. Payment Information Security

Your payment details are not stored on mospla's servers. During payment processing, your information is sent directly to the payment gateway in accordance with PCI DSS standards.

• Mobile banking and e-wallet transactions are processed exclusively through the provider's secure connection.
• No full card numbers or payment PINs are stored in mospla's database.
• Transaction history is retained solely for accounting and dispute resolution purposes.

11. Data Retention Period

Mospla does not retain data longer than necessary. As a general rule:

• Active account data is retained until the account is closed.
• Retained for a minimum of 5 years after account closure for legal purposes.
• Transaction records are kept for 7 years in accordance with financial regulatory requirements.
• Data is securely deleted upon expiry.

12. Policy Changes

Mospla may update this Privacy Policy when necessary. For significant changes, we will notify you in advance via email or an on-platform notice.

• The date of any changes will always be visible at the top of this page.
• Continued use of our services after an update constitutes acceptance of the revised policy.

13. Contact & Complaints

For any privacy-related questions or concerns, please get in touch with us. Our dedicated privacy team takes every request seriously.